Who we are?
MaxiCoast is the name of our holiday home letting activity. Our website; www.maxicoast.co.uk and operated by Maxine Spencer.
Our Pledge
Your privacy is important to us. We promise to keep your personal details safe and secure. In this Privacy Policy, we shall explain how we use your information to give you our very best service. We shall explain why we collect your personal information, your rights and choices when it comes to these details and the steps we take to keep your personal information secure and confidential.
We will not release your Personal Information to any organisation outside of our organisation for their mailing or marketing purposes.
We comply fully with all applicable Data Protection and consumer legislation. We want you to be confident that the information you give to us is treated with care and is safe and secure.
Contents
1. What the Privacy Policy Covers.
2. The personal information we collect;
3. How and why we collect and use your personal information;
4. Why we process your personal information;
5. Use of children’s personal information;
6. Sharing your information
7. When and why we will disclose your personal information to other organisations;
8. How you can change permissions
9. The rights and choices you have for your personal information;
10. Cookies
11. The steps we take to ensure your information is kept secure and confidential;
12. How long we will hold your information for;
13. How to contact us.
14. Changes.
1 What this Privacy Policy Covers
This Privacy Policy covers all of our operations. Our websites, mobile applications or other similar devices and in-store activities.
We are committed to being transparent on how we collect, use and protect your personal information. The data controller is MaxiCoast (referred to in this policy as “we”, “us” or “our”).
Our Privacy Policy explains:
1. What the Privacy Policy Covers.
2. The personal information we collect;
3. How and why we collect and use your personal information;
4. Why we process your personal information;
5. Use of children’s personal information;
6. Sharing your information
7. When and why we will disclose your personal information to other organisations;
8. How you can change permissions
9. The rights and choices you have for your personal information;
10. Cookies
11. The steps we take to ensure your information is kept secure and confidential;
12. How long we will hold your information for;
13. How to contact us.
14. Changes.
Third Party Websites
If you are directed to a third-party website, please be aware they are not subject to this Privacy Policy. Please make sure you read a third party’s terms and conditions and privacy policy carefully before providing any personal information on a third-party website, as we cannot accept any responsibility or liability for those third-party websites. An example would be registering your product on a manufacturer’s website.
2 Personal information we collect.
What information is being collected?
If you make an enquiry on our websites, we will ask you to input and will collect Personal Information from you, including without limitation; your name, e-mail address, telephone number, the subject category of your contact and a free text box for your personal message to us.
If you shop or make a payment on our websites, we will ask you to input and will collect Personal Information from you, including without limitation; your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information and a password.
We may also collect and our third party providers of advertisements and content may collect, information about where you are on the internet (example, the URL you came from, IP address, domain types, such as .co.uk and .com), your browser type, mobile device indentifiers, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on any search items that you entered on our website (“User Information”). We may collect this information, even if you do not register with us.
Please be aware that our websites are being monitored and may capture information about your visit that will help us to improve the quality of our service or be used to present you with products relevant to your browsing history.
3 How we collect your personal information
We collect and are not limited to; your name, email, address, contact detail(s) and your message on our websites, when you fill in CONTACT US and submit your enquiry.
We collect and are not limited to; your name, email, address contact detail(s) and credit/debit card details for processing payments. Stripe and Barclaycard are our chosen partner for this activity. Payments are encrypted. Barclaycard’s Privacy and Cookie Policy can be found at www.barclaycard.co.uk Stripe’s Privacy and Cookie Policy can be found at https://stripe.com/gb/privacy
We collect your personal information from you when you request certain goods and services either via our websites or in-store. If we need to pass your personal information to a third party to meet your request, we will make it clear at the time you submit your details. It is recommended that you read the privacy policies of those third parties.
4 Why do we process your personal information?
We will only collect and use your personal information (as described in sections 2 and 3) in accordance with data protection laws. Our grounds for processing your personal information are as follows:
Consent –We will collect and process your personal information if you have consented for us to do so. For example, if you have consented for us to stay in touch, opted in to marketing options.
Compliance – We will collect and process your personal information in connection with our legal obligations.
Legitimate interests –We may use and process some of your personal information where we have legitimate and sensible business reasons for doing so. Under European privacy laws, there is a concept of “legitimate interests” as a justification for processing your personal information. Our legitimate interests for processing your personal information are;
To process your orders for goods and services;
To communicate with you, during the course of a business transaction;
To contact you in case of a product recall;
To comply with legal obligations.
Either online or in-store – we may collect information for the following purposes;
Processing your orders;
For credit applications;
For statistical or survey purposes to improve our services to you;
To serve website content and advertisements to you;
To administer this website;
If you consent, to notify you of product or special offers that may be of interest to you.
We may undertake credit searches with agencies and databases to help make decisions about the provision of credit and related services for you, trace debtors, recover debt, prevent fraud. We may check your identity to prevent money laundering, unless you furnish us with other satisfactory proof of identity. We may check details of job applicants and employees.
You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (ECD Directive) Regulations 2003.
How will it be used?
We may use your data to process sales and delivery of our goods and services to you. To offer quotations, assess your application for a product, service or quote, verify your identity and carry out anti-fraud checks, provide you with payment options and credit facilities. Check that you can afford a credit agreement.
Your Personal Information may be used to process repairs or deal with complaints.
Identification of products and services which may be of interest to you and to provide you with tailored solutions.
We may use your information for training purposes, to improve our services and their delivery, for example by recording telephone calls.
Delivery photography: If our in-house delivery team or 3rdparty delivery partners attempts to deliver an order to your address and finds there’s no-one available to receive it, we reserve the right to take a photograph of the outside of the property to assure you we were in the right geographical location to fulfil your order, and confirm we had located the correct address. We can assure you that this photograph won’t be published or circulated, or used for any other purpose other than verification, and that it’s held securely in compliance with Data Protection legislation.
Under GDPR legislation, May 2018, you have a right to object to our use of your personal information for these legitimate interests, including a right to object to profiling by us. See section 8. How you can change permissions.
5 Use of children’s personal information
We may collect names and ages of Guests staying at the holiday properties for children under the age of 16.
6 Sharing your personal information.
Who will it be shared with?
Your Personal Information may be disclosed to reputable third parties who will help process your order, such as, and not limited to; the supplier or a third-party delivery company. We require all such third parties to treat your personal information as fully confidential and to fully comply with all applicable UK Data Protection and consumer legislation from time to time in place. We will not release your Personal Information to any company outside of our company for their mailing or marketing purposes.
Reputable third-party banking (including PayPal and Barclaycard) and select distribution / supplier companies handle our card payment transactions and order fulfilment, in addition to our own in-house team. They receive information needed to verify and authorise your payment card and to process your order.
We may disclose your information to third party providers to help us to manage and store data, provide data analytics, conduct market research and to communicate with you effectively. This may include any online or digital partners we work with, so we, or our online or digital partners on our behalf, can communicate with you through their platforms.
We may share your information with third parties who help us with our marketing campaigns, unless you opt out of receiving direct marketing. MailCHimp is our chosen partner, their privacy policy can be found at www.mailchimp.com/legal/privacy/
All such organisation are under strict obligation to keep your personal information private and not to share it.
You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, we are entitled do so.
7 Disclosure of your personal information to other organisations
The personal information that we collect is confidential. We may disclose your personal information to a third party in the following circumstances;
Our service providers – as described in section three and six of our Privacy Policy and for the purposes of providing goods and services and enabling your interaction on our websites.
When applying for credit facilities, we operate in conjunction with Experian Ltd. Your consent is gained prior to sharing details with Experian, whose terms and conditions can be found on their own website. www.experian.co.uk
We may be required to disclose your Personal Information to any court, the Financial Conduct Authority or any other applicable regulatory, compliance, government or law enforcement agency.
Fraud Prevention and Detection
Your information may be disclosed when we believe in good faith that the disclosure is;
· Required by law;
· To protect the safety of our employees, the public or our property;
· In the event of a merger, asset sale, or other related transaction (in which case, any purchaser would only be entitled to use that information in a way consistent with our Privacy Policy); or
· For the prevention or detection of crime (including fraud).
· We may share your information with regulatory bodies in the UK, or if applicable, overseas to prevent and detect fraud.
8 How you can change permission or update information
What if I don’t want to be contacted?
We will always give you the opportunity to ‘opt out’ of direct marketing when you complete a registration with us, request an online quote, purchase a product or service online or receive any email, text or other direct marketing communication.
In the event that you do not wish to be contacted for such purposes, ensure that you tick the appropriate box on the contact page or payment page. You may unsubscribe from our contact list at any time. To do so, please email: hello@maxicoast.co.uk to update your marketing preferences, or click the unsubscribe box in any of our marketing emails.
Update your information or change your marketing preferences.
To ensure the information we hold about you is accurate and up to date, please contact us to inform us of any information changes.
You can ask us to update or correct your personal information or opt out of our use of your information for direct marketing purposes by contacting us;
Telephone: 0208 370 1820 or +44 208 370 1820 (international)
By Email: hello@maxicoast.co.uk
By Post: MaxiCoast, 870-878 Green Lanes, Winchmore Hill, London, N21 2RS
9 Your information rights and responsibilities
Your right to correct: You have the right to have your personal information rectified, if it is inaccurate or incomplete.
Your right to erase: You have the right to request that we delete or remover your personal information from our systems.
Your right to restrict our use of your information: You have the right to ‘block’ us from using your personal information or limit the way in which we can use it
Your right to data portability: You have the right to request that we move, copy or transfer your personal information.
Your right to object: You have the right to object to our use of your personal information, including where we use it for our legitimate interests, or where we use your personal information to carry out profiling to inform our market research and user demographics. If you raise an objection, we will stop processing your personal information unless exceptional circumstances apply, in which case, we will let you know why we’re continuing to process your personal information.
We will use reasonable efforts, consistent with our legal duty to provide you with your rights, in accordance with data protection legislation.
How to find out what information we hold about you.
You have the right to request a copy of all the personal information we hold about you in a Subject Access Request. To do this, simply write to us at MaxiCoast, 870-878 Green Lanes, Winchmore Hill, London, N21 2RS,enclosing a cheque for £10.00 payable to Maxine Spencer, to cover our administrative costs in dealing with your request. We will take all reasonable steps to confirm your identity before providing you with details of any personal information we may hold about you.
The Information Commissioner’s Office “ICO”
If an individual has a concern over our handling of an individual’s data, please contact us directly in the first instance so that we may put anything right without delay.
Telephone: 0208 370 1820 or +44 208 370 1820 (international)
By Email: hello@maxicoast.co.uk
By Post: MaxiCoast, 870-878 Green Lanes, Winchmore Hill, London, N21 2RS.
You have a right to refer your complaint to the relevant data protection regulator. In the UK, this is the ICO.
10 Cookies
Cookies are tiny text files stored on your computer or other access device, when you visit certain web pages.
We use cookies to help to improve the functionality and performance of our websites and to keep track of what you have in your basket and to remember you when you return to our site.
Our Cookie Policy
WHAT IS A COOKIE?
Cookies are tiny text files stored on your computer when you visit certain web pages.
If your browser’s preferences allow it, the file is added to your computer’s hard drive when you visit a website.
Cookies allow web applications to respond to you as an individual.
The website can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your online preferences.
There are different types of cookies:
Session cookies – these are cookies which are deleted as soon as you close your browser. Persistent cookies – these are stored on your computer until you delete them or they expire. Third-party cookies – these belong to a domain different from the one shown in the address bar. Typically appearing when web pages feature content from external websites, such as banner advertisements. We work with third parties in providing you services through our website and they may set a cookie on your computer. Essential Cookies – these are needed for our website to function and if they are not accepted by you, parts of the site won’t be usable. Examples of these cookies are used to store how many items are in your shopping bag and to anonymously determine when you are signed in. Analytics Cookies – these are various software tools that allow us to study and then improve how customers interact with our website. This is known as website analytics. Examples of analytical tools that we use are: Google Analytics. HOW WE USE COOKIES
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us to provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer, or any information about you, other than the data you choose to share with us.
HOW CAN I CONTROL OR DELETE THESE COOKIES?
You can choose to accept or decline cookies. Most web browsers automatically accept cookies. All modern browsers allow you to change your cookie settings. You can usually find these settings in the Options or Preferences menu of your browser. If you stop your browser accepting cookies, this may prevent you from taking full advantage of the website.
If you want to delete any cookies already on your computer, you’ll need to locate the file or directory that your computer stores them in. You can find instructions on how to do this by clicking ‘Help’ in the menu bar.
OUR COOKIE
Name OF Cookie Type Thoughts __utma Persistent A Cookie used by Google Anlytics to track website Traffic __utmb Persistent A cookie used by Google Analytics to track website traffic __utmc Persistent A cookie used by Google Analytics to track website traffic __utmz Persistent A cookie used by Google Analytics to track website traffic SESSION Session Cookie Stores information securcely while you are visitng the site
WHAT WE COLLECT
Your name and job title. Contact information, including; email address, demographic information – such as postcode, preferences and interests, other information relevant to customer surveys and/or offers.
WHAT WE DO WITH THE INFORMATION WE GATHER
We require this information to understand your needs and provide you with a better service and to fulfil any orders.
In addition to internal record keeping, we may use the information to improve our products and services. We may (with your opt-in consent) periodically send promotional emails about new products, special offers or other information which we think you may find interesting, using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
THIRD PARTY COOKIES
When you visit our website, you may notice some cookies are from third party providers. If you go onto a web page that contains embedded content, for example from YouTube, or a link to a supplier, you may be sent cookies from these websites. We don’t control the setting of these cookies, so please check the third-party websites for information about their own privacy policies, cookies and how they manage them.
SECURITY
We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with our privacy policy.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01/05/2018.
By using this site you are agreeing to our terms and conditions.
To shop online at our website, you need to have all cookies enabled, though you can still use the website for browsing and research purposes without them.
We may also use banner advertising on other websites to present you with products we think may be of interest to you, based on your browsing history.
Some third-party technology we use (e.g. embedded videos, social sharing) also drop cookies to improve your experience on their site.
We use Cookies to keep track of your current shopping session to personalise your experience and so that you may retrieve your shopping basket at any time; if you do not accept Cookies, you will be unable to use this website for shopping purposes, only for browsing and research.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies. All modern browsers allow you to change your cookie settings. You can usually find these settings in the Options or Preferences menu of your browser. If you stop your browser accepting cookies, this may prevent you from taking full advantage of the website.
11 Keeping your personal information secure
Security
We are committed to protecting the confidentiality and security of the information that you provide to us and we put in place appropriate technical, physical and organisational security measures to protect against any unauthorised access or damage to, or disclosure or loss of, your information.
The personal information we collect form you may be transferred to and stored in countries outside of the European Economic Area (“EEA”). Your information may also be processed by some of our service providers which operate outside the EEA. Different countries have different data protection and security laws and some of these do not offer the same level of protection as you enjoy under UK data protection legislation. However, when we appoint our service providers, we take care to ensure that they have appropriate security measures in place.
You should also be aware that communications over the internet, such as e-mails, are not secure unless they have been encrypted. If you are directed via a link to a third-party website, such as a manufacturer’s website for registering a warranty, these other websites will be subject to their own privacy policies which may differ from this Privacy Policy. You should carefully read the privacy policies of these websites before submitting any personal information.
Our aim is to keep the information you disclose to us secure. However, we can’t guarantee its absolute security. By using our websites and by transacting with our company, you accept the inherent risks of providing information online and will not hold us responsible for any breach of security.
12 How long do we keep your personal information?
Unless a longer retention period is required or permitted by law, we will only hold your personal information on our systems for the period necessary to fulfil the purposes outlined in this Privacy Policy or until you request it is deleted. Even if we delete your personal information, it may persist on back-up or archival media for legal, tax or regulatory purposes.
Data Retention Periods
· On-going digital sales records maintained for potential product-recall purposes.
· Paper copies shredded after six years.
13 How to contact us
Our Data Protection Controller is MaxiCoast
Our Data Protection Officer is M Spencer.
If you have any queries relating to our use of your personal information or any other related data protection questions, please contact us at;
Telephone: 0208 370 1820 or +44 208 370 1820 (international)
By Email: hello@maxicoast.co.ukplease start your email with “Data Request”
By Post: MaxiCoast, 870-878 Green Lanes, Winchmore Hill, London, N21 2RS
14 Changes
Changes to this Privacy Policy
We may amend this Privacy Policy from time to time. For example, to keep it up to date or to comply with legal requirements. Please check back regularly to see any updates or changes to our privacy policy. We will let you know what these changes are by posting them to this page. If changes are significant, we may choose to also email you with the new details and get your consent to make these changes, if required by law. Changes posted on this page will become effective as soon as they are posted.
Any questions regarding this policy, should be sent in writing to; MaxiCoast, 870-878 Green Lanes, Winchmore Hill, London, N21 2RS.
With effect from 01/05/2108