General

This is a legally binding contract between the property owner, and the holidaymaker. The property owner is also referred to as “we” and “us”.  The contract is for short-term holiday rental only.

The holidaymaker is the person who signs the booking form or, in the case of online booking, the person who makes the online payment. This person (minimum 18 years of age at the time of booking) is responsible for ensuring all members of the holiday party accept and adhere to these terms and conditions. The holidaymaker is also referred to as “you”.  The booking form must list all names of the party, ages of children and any pets to be accommodated.

The property referred to being the property on your booking form.

Our PROMISE TO YOU

We never overbook our accommodation and once your booking is confirmed by us, we guarantee your holiday, subject to the terms below, but equally, we expect you to proceed with your holiday and pay your balance on time.

Bookings

A booking deposit is payable within 7 days of the provisional booking being taken. The booking is taken on a provisional basis until the deposit has been paid in full and funds cleared through the banking system (where appropriate). The booking then becomes confirmed. Until the booking is confirmed, it can be cancelled at any time without prior notice.

The balance of the rental charge, along with the breakage deposit, is payable not less than 8 weeks prior to the start of the holiday. Failure to pay the deposit or balance in full by the due dates will constitute a cancellation of the holiday by the holidaymaker. Please be sure to note the due dates of these payments as reminders are not routinely issued.

Bookings made less than 8 weeks prior to the arrival date must be paid in full at the time of booking.

In the very rare event, for whatever reasons, we are unable to proceed with the provisional booking for a confirmed status, we will inform you straight away and refund any monies paid.  We are not obligated in any way to give a reason.

Cancellation by the Holidaymaker

Cancellation of the booking by the holidaymaker should be made in writing and addressed to:

Mrs Maxine Spencer
MaxiCoast, 870-878 Green Lanes, Winchmore Hill, London, N21 2RS

In the event of a cancellation, we will attempt to re-let the property and if successful, a discretionary payment may be made. However, we strongly recommend you take out holiday cancellation insurance.   This contract is legally binding and means that you will still be liable for the full cost of the holiday, if you find it necessary to cancel your holiday.

Moving a Deposit to an Alternative Week

We realise unexpected events do occasionally arise and so we will move a deposit from one week to another within the same calendar year, provided there is at least six months clear between the written notice to us of the intention to move a holiday period, and the start date of the holiday originally booked.

Cancellation by the Property Owner

The property owner will endeavour to make sure the stated property is available for the dates contracted. In the unlikely event the property becomes not available and the property owner has to cancel the booking, the property owner will endeavour to find the holidaymaker suitable alternative accommodation. If suitable alternative accommodation cannot be found, the holidaymaker shall be entitled to a full refund. The property owner shall only be liable to return the monies received. No compensation or consequential losses shall be paid.

Force Majeure

If for any reason we have to cancel your booing in advance, due to circumstances beyond our control, for example; fire, flood, exceptional weather conditions, epidemics, destruction/damage to the property (“force majeure”) you will be refunded the full amount of the booking less the booking fee.  If we have to terminate your holiday early for the above reasons, you will be refunded part of the total amount paid, less the booking fee, based on the time remaining of the booking. No additional compensation, expenses or costs will be payable by us.  The above list of reasons is an indication and is not an exclusive listing.

Miscellaneous

It is a Non-Smoking Property.  You agree not to smoke in the house.

Whilst every care is taken to provide a true and accurate description of the property, over time, alterations are made and some things do change. The holidaymaker accepts that no refunds are available for such discrepancies.  All sized and distances are approximated.  We cannot accept liability for acts or omissions of the details published for our properties.

The property owner reserves the right to enter the property, at a reasonable time, in the event of an emergency or remedial repair work being required.

The property owner is entitled to ask the holidaymaker to leave the property without any refund if, in the property owner’s opinion, the behaviour of the holidaymaker and/or his/her party is unacceptable.

The property owner reserves the right to refuse entry to anyone, who in the property owner’s opinion is not suitable to or capable of taking charge of the property.

The property owner reserves the right to ask the holidaymaker and their party to leave the property, without refund, should the behaviour of the holidaymaker and/or their party be considered by the property owner to be unreasonable.

VAT

Not VAT registered.

Number of Guests

The maximum number of people entitled to stay at this property is 8 and furthermore, only those people named on the booking form are entitled to stay. If it is found that more people than agreed are using the property, this will be considered a breach of contract and the holidaymaker and his/her party will be asked to leave immediately without any refund. Sub-letting or assignation of the let is prohibited.

For insurance purposes, we need to know the names of all members of the party and ages of children under 16.  All share responsibility for the property, its contents and the behaviour of the members of the party.  We understand that you may have friends and family to visit for the day, in which case you will be responsible for their behaviour and conduct.  Please ensure they do NOT bring dogs and if they wish to use the facilities here, the other staying visitors have priority.

Pets

Pets may be allowed in the property subject to the property owner’s agreement. All pets must be house trained and the number and type of pet must not exceed what was agreed at the time of booking, otherwise a breach of contract will be deemed to have taken place.

Pets must not be left unaccompanied in the property at any time and must not be allowed on the beds or furniture. The holidaymaker shall be liable for all damage caused by his/her pet or any pet belonging to the holidaymaker’s party. A charge will be made for any additional cleaning required. The property owner cannot be held responsible for any accident or injury to a pet during their stay.

If you arrive with a pet, without confirming with us first, your contact with us will become void with no liability on our behalf to refund any monies, until the pet has been placed in the local kennels or returned home.

Arrival and Departure Time

Every effort will be made to have the property available from 4pm on the day of arrival. The property must be vacated by 10am on the day of departure. Late departure will result in an additional charge being made. Information about keys and how to collect them will be provided once full payment has been received.

The Owner of the property or his/her representative is to be allowed access to the property at any reasonable time, whether occupied or not.

Liability

The property owner takes no responsibility for the personal possessions of the holidaymaker or the holidaymaker’s party. Vehicles and possessions are left entirely at the risk of the holidaymaker.

Children must be supervised at all times.

Baby Equipment

We provide travel cots and high chairs at no charge, but can only be guaranteed if requested on the booking form.

Car Parking

Two allocated parking spaces are provided.  We cannot accept responsibility if these spaces have been filled by a third party, without our consent.  We are not liable for any personal injury, loss, theft or damage to property left in vehicle(s) parked in the allocated parking spaces provided.

Keys

Please replace your key in the key deposit box at the end of your stay.  Failure to place the keys back into the key deposit box will be charged at £18.00

Internet Access

Internet access is intended for recreational purposes only and is not meant for business use.  Speed and service may vary.  We will not be held responsible in any way for any difficulties or loss of use.

Lost Property

Where possible, we will endeavour to return lost property to owners with a packaging and postal fee payable by the Holidaymaker.

Cleaning

We would like to think the holidaymaker and party would treat the property as they would their own home and at the end of the holiday the property is left in a clean and tidy condition. The property owner retains the right to make an additional charge for cleaning should the property not be left in a similar condition to the way it was found at the start of the holiday.

Breakages

The holidaymaker should make every effort to keep the property, fixtures and fittings and all contents in the same state of repair and condition as at the start of the holiday. Any accidental damage or breakages should be reported to the property owner (or their representative) prior to departure. The property owner retains the right to make an additional charge for damage and breakages although it should be noted that minor breakages and reasonable wear and tear (in the opinion of the property owner) will not be charged for.

Complaints

Every endeavour is made to ensure your stay with us is memorable for all the right reasons. However, we do recognise that from to time things do go wrong. In these circumstances, it is the responsibility of the holidaymaker to make any such problem known to the property owner (or their representative) immediately it becomes apparent, thereby giving the property owner the opportunity to correct the situation. Unless this procedure is followed, no subsequent claim will be entertained.

If you vacate the property prematurely, as a result of alleged dissatisfaction or you make any form of claim after the holiday period has ended and you have not contacted us during your stay, then no liability for any subsequent claim will be accepted.  If on arrival you are not satisfied with the cleaning of the property, we reserve the right to return and attend to matters.  No compensation claim will be considered if cleaning problems are attended to within 24 hours of first being reported.  Any dissatisfaction must be reported within 24 hours of arrival, otherwise the state of the property will be deemed as being accepted by you.

The property owner will make every endeavour to rectify any identified problems as soon as is reasonably possible.

Return of Breakage Deposit

Your breakage deposit, minus any deductions, will be returned to you within four weeks of the departure.

English Law

Any dispute between the parties involved in the contract shall be settled according to English Law.